Download webinar below.

Mapping Customer Success: How To Create Modern User Journey Maps



Your customers navigate a multi-touch, multi-channel journey before interacting with your brand. Do you deliver a seamless and satisfying experience at every touchpoint?
This webinar explores the power of modern customer journey maps.
 
We will discuss:
  • The "Why" Behind Customer Journey Maps:
    • Understand how journey maps bridge the gap between siloed departments and learn how they can improve customer satisfaction, retention, and ultimately, drive sales.
  • Building a Winning Journey Map:
    • The step-by-step process of crafting a customer journey map that reflects the reality of your target audience and best practices for identifying key touchpoints, mapping customer emotions, and pinpointing opportunities for improvement.
  • Multi-Touch, Multi-Channel Mastery:
    • Learn how to leverage journey maps to optimize your marketing efforts and discover strategies for creating a cohesive brand experience at every stage of the customer journey.
Join us and gain the tools and insights you need to:
  • Develop a customer-centric marketing strategy.
  • Identify and address customer pain points.
  • Drive superior customer experiences and satisfaction. 




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SilverTech is a digital experience agency redefining how businesses connect with their customers. Founded in 1996, SilverTech delivers digital strategies and solutions that connect user experiences with innovative tech to maximize results. With services such as digital consultation and strategy, website design and development, content management implementation, custom application development and full-service digital marketing, SilverTech provides an unexpectedly enjoyable experience to solving even the most complex business problems. SilverTech has worked with national and global brands such as Segway, Drexel University, Nova Scotia Power, Fulton Bank, State of New Hampshire Travel and Tourism, and Conservation International. 

ABOUT SILVERTECH

Webinar:

Presenters

ERIN PRESSEAU

VP of Marketing

RILEY NEWMAN

Digital Strategist

April 2024